Shipping & Returns Policy

1. Shipping Information:

We are committed to delivering your books to you as swiftly and securely as possible. Once your order is placed, it will be processed and shipped within 2-3 business days. Shipping times may vary depending on your location, with estimated delivery times ranging from 5-10 business for domestic orders to 10-20 business days for international orders.
 

2. Shipping Rates:

Shipping costs are calculated at checkout based on your location and the weight of your order.

 

3. Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your book’s journey right to your door.
 

4. Returns Policy:
Your satisfaction is our priority. If, for any reason, you are not completely happy with your purchase, we accept returns within 7 days of the delivery date.

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5. Conditions for Returns:
To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging. Please include the receipt or proof of purchase.
 

6. How to Initiate a Return:

To start a return, please contact us at hello@ckfranziska.com with your order number and the reason for your return. We will provide you with detailed instructions on how to send back your item.
 

7. Refunds:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and applied to your original payment method within 7-10 business days.
 

8. Exchanges:

If you wish to exchange your book for another title, please follow the return process and specify that you would like an exchange. We will do our best to accommodate your request.